{"id":2829,"date":"2020-03-20T18:41:26","date_gmt":"2020-03-20T18:41:26","guid":{"rendered":"https:\/\/www.thebestofexmoor.co.uk\/blog\/?p=2829"},"modified":"2021-09-28T07:16:23","modified_gmt":"2021-09-28T07:16:23","slug":"coronavirus-crisis","status":"publish","type":"post","link":"https:\/\/www.thebestofexmoor.co.uk\/blog\/coronavirus-crisis\/","title":{"rendered":"Coronavirus Crisis | Information for Guests"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Government regulations on COVID-19 change frequently.\u00a0Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.<\/p>\n<p><a href=\"https:\/\/www.gov.uk\/coronavirus\" target=\"_blank\" rel=\"noopener\">https:\/\/www.gov.uk\/coronavirus<\/a><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-2835 size-full\" src=\"https:\/\/www.thebestofexmoor.co.uk\/blog\/wp-content\/uploads\/2020\/03\/wheddon-cross-places-to-stay-e1584628984126.jpg\" alt=\"coronavirus (covid-19) information for guests of The Best of Exmoor \" width=\"1922\" height=\"547\" srcset=\"https:\/\/www.thebestofexmoor.co.uk\/blog\/wp-content\/uploads\/2020\/03\/wheddon-cross-places-to-stay-e1584628984126.jpg 1922w, https:\/\/www.thebestofexmoor.co.uk\/blog\/wp-content\/uploads\/2020\/03\/wheddon-cross-places-to-stay-e1584628984126-300x85.jpg 300w, https:\/\/www.thebestofexmoor.co.uk\/blog\/wp-content\/uploads\/2020\/03\/wheddon-cross-places-to-stay-e1584628984126-768x219.jpg 768w, https:\/\/www.thebestofexmoor.co.uk\/blog\/wp-content\/uploads\/2020\/03\/wheddon-cross-places-to-stay-e1584628984126-1024x291.jpg 1024w\" sizes=\"(max-width: 1922px) 100vw, 1922px\" \/><\/p>\n<p>&nbsp;<\/p>\n<div class=\"field-item\">\n<h2><span style=\"font-weight: 400;\">FAQs relating to coronavirus<\/span><\/h2>\n<\/div>\n<div class=\"field-item\"><\/div>\n<p>&nbsp;<\/p>\n<p><strong>If I make a booking for some time in the future and then cannot attend due to new government lockdown restrictions, what happens?<\/strong><\/p>\n<p>For all <strong>new<\/strong> bookings, we can <a href=\"https:\/\/thebestofexmoor.freshdesk.com\/support\/solutions\/articles\/77000475248\">move any payments made across to a future date.<\/a> We can either move this directly to a new date or <a href=\"https:\/\/thebestofexmoor.freshdesk.com\/support\/solutions\/articles\/77000475250\">give you a voucher<\/a> for an unspecified, unrestricted future date. This will ensure you don&#8217;t lose a penny. Please be aware, we will not be issuing cash refunds, so please do not book in advance if these terms would not be possible for you. We will continue to waive our amendment fees for changing bookings that must be moved due to government policy.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"field-item\">\n<p><b>I have a booking that is affected by new government policy. What happens to my booking?<\/b><\/p>\n<p>As outlined above, we can <a href=\"https:\/\/thebestofexmoor.freshdesk.com\/support\/solutions\/articles\/77000475248\">move any payments made across to a future date.<\/a> We can either move this directly to a new date or <a href=\"https:\/\/thebestofexmoor.freshdesk.com\/support\/solutions\/articles\/77000475250\">give you a voucher<\/a> for an unspecified future date. We will continue to waive our amendment fees for changing bookings that must be moved due to government policy<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p><b>How do I move my booking?<\/b><\/p>\n<p>Please find your &#8216;manage my booking&#8217; link in your booking informational email to make changes. If you cannot find this link, get in touch with us at stay@thebestofexmoor.co.uk.<\/p>\n<div class=\"field-item\">\n<p style=\"padding-left: 30px;\"><strong><a href=\"https:\/\/docs.google.com\/document\/d\/1TzGxHjCOB3hZlutWfhWkE4sKJPzOxrovaLt9Zjn5LsY\/edit\">Click here for more detailed policy information<\/a><\/strong><\/p>\n<p>We are doing our best to make sure everyone is fairly looked after. Please be patient with replies as we are helping a huge amount of guests and owners. Your patience will give us time to find the best possible solution and ensure everyone&#8217;s losses are kept to a minimum.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div class=\"field-item\">\n<p><strong>How do I get in touch?<\/strong><\/p>\n<p>Please be aware that we are extremely busy trying to help guests and owners at the moment, working through each call and email. For those with permitted exemptions, please communicate with us by email to stay@thebestofexmoor.co.uk wherever possible as our small team is struggling to keep up with calls.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p><strong>Can I have a full refund?<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reservations made on or before 23rd March 2020:<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Reservations made on or before 23rd March 2020 that are affected by the government restrictions are eligible for a refund. This can be in the form of a voucher or a cash refund (minus \u00a340 handling).\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reservations made after 23rd March 2020<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Reservations for stays made after 23rd March 2020 are not eligible for refunds.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our refund policy is intended to protect guests from unforeseen circumstances that arise after booking. After the declaration of COVID-19 as a global pandemic by the World Health Organization, this no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The conditions as outlined at the time of your booking apply. These included details in case of re-introduction of a government lockdown; ie, \u201c<em>If restrictions return, we can move your deposit payment (or any further payment made) across to a future date. We can either move this directly to a new date, or give you a voucher for an unspecified future date.<\/em>\u201c For details on how to proceed with this, see above.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Are there changes to cleaning protocols to help reduce the risk of Covid-19 transmission?<\/strong><\/p>\n<p>Yes, we have already been advising a number of changes and additional steps to cleaning and disinfecting to help reduce the risk of virus transmission.<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"https:\/\/www.thebestofexmoor.co.uk\/blog\/cleaning-guidance-covid-19\/\" target=\"_blank\" rel=\"noopener\">Follow this link for more details on cleaning guidance for Covid-19\u00a0<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><b>Where can I receive more information about Coronavirus?\u00a0<\/b><\/p>\n<div class=\"field-item\">\n<div class=\"field-item\">\n<p>We would advise you to check the GOV.UK website for the most up to date information.<\/p>\n<\/div>\n<p style=\"padding-left: 30px;\"><a href=\"https:\/\/www.gov.uk\/guidance\/new-national-restrictions-from-5-november\">https:\/\/www.gov.uk\/guidance\/new-national-restrictions-from-5-november<\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h2>A final note<\/h2>\n<p>We would love to be able to give everyone the answers they want here and understand this will not be the case for many people. We are all gutted about the entire situation. No one wants to cancel their holidays, especially to Exmoor! We are trying to do our best for everyone and will keep working our socks off in these crazy times.<\/p>\n<div id=\"block-sallyscottages-content\">\n<div class=\"block-content\">\n<div class=\"field-body field-type-text-with-summary field-label-hidden\">\n<div class=\"field-item\">\n<p>We\u2019re a small, local, independent business and lots of different people rely on us and trust us to look after them \u2013 our cottage owners, suppliers, cleaners, the team at the Best of Exmoor and all of you lot, our lovely guests.<\/p>\n<\/div>\n<p>And for those who need to cancel; we offer our heartfelt condolences for your disappointment. We understand you will be going through difficult times, like our business, the travel industry, and almost everyone across the world at the moment. More than anything we really do hope that this situation resolves and you can make it back here before too long.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<h2>And because sometimes we need a few reasons&#8230;<\/h2>\n<div id=\"block-sallyscottages-content\">\n<p><img decoding=\"async\" class=\"alignnone wp-image-2864 size-full\" src=\"https:\/\/www.thebestofexmoor.co.uk\/blog\/wp-content\/uploads\/2020\/03\/reasons-to-smile-3.png\" alt=\"\" width=\"940\" height=\"788\" srcset=\"https:\/\/www.thebestofexmoor.co.uk\/blog\/wp-content\/uploads\/2020\/03\/reasons-to-smile-3.png 940w, https:\/\/www.thebestofexmoor.co.uk\/blog\/wp-content\/uploads\/2020\/03\/reasons-to-smile-3-300x251.png 300w, https:\/\/www.thebestofexmoor.co.uk\/blog\/wp-content\/uploads\/2020\/03\/reasons-to-smile-3-768x644.png 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Government regulations on COVID-19 change frequently.\u00a0Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party &hellip; <a class=\"kt-excerpt-readmore\" href=\"https:\/\/www.thebestofexmoor.co.uk\/blog\/coronavirus-crisis\/\" aria-label=\"Coronavirus Crisis | Information for Guests\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":2830,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_crdt_document":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guest Information on the Coronavirus Crisis | The Best of Exmoor<\/title>\n<meta name=\"description\" content=\"The current coronavirus Covid-19) outbreak is absolutely devastating for us, all our guests and the international community globally. See more information here in relation to the coronavirus and any upcoming bookings you may have with us.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thebestofexmoor.co.uk\/blog\/coronavirus-crisis\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coronavirus Crisis | Information for Guests\" \/>\n<meta property=\"og:description\" content=\"The current coronavirus Covid-19) outbreak is absolutely devastating for us, all our guests and the international community globally. 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